Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, with tags.

The package sent to you will contain a  return shipping label, as well as instructions on how and where to return your purchased items. To start a return, you only need to put the return shipping label on the package, and take it to where you pick it up or a specified logistics site.

Destroyed packages / missing items

In the event that the package is broken or that goods are missing, it is important that we can report this to the right authority. In the event of broken goods, please contact the carrier first (see information in the delivery confirmation) and secondly our customer service at info@andaph.com
Our goods sent out to you are filmed to ensure that all goods and packaging is complete in connection with handover to the carrier, as well as to ensure that the correct goods have been sent and received. This also applies to our return handling.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. Then you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.